Telkom In Store Portal

SIM Activation Process: FAQs

Click here to download all the FAQs below

Here Are Some Frequently Asked Questions:

What is online RICA?

What is required from me to be able to RICA Online?

Will the website protect all the personal information I’m providing?

How will I know if my Self Rica has been successful?

How long does the online Rica process take?

What file types can I upload during the registration process

Will the online RICA registration consume my data?

If I RICA the sim, how will I know it was successful?

How long after RICA will my service be active?

What happen if I cannot get my documentation loaded?

If RICA – Fail – what message will the customer receive?

Will I be able to make voice calls on a Data package?

Will International Roaming be active on the sim? If not, how can I get this activated?

How can I load Airtime?

Customers would want to know if they can port their Vodacom/MTN/Cell c , after activating the sim.

Customers would want to know if they can choose their number when doing the online RICA.

How do I change my service to a Contract?

For assistance regarding the Self RICA process, please email telkomrica@telkom.co.za.