Telkom In Store Portal

SIM Activation Process: FAQs

Here Are Some Frequently Asked Questions:

What is online RICA?

What is required from me to be able to RICA Online?

Will the website protect all the personal information I’m providing?

How will I know if my Self RICA has been successful?

How long does the online RICA process take?

What file types can I upload during the registration process?

Will the online RICA registration consume my data?

If I RICA the SIM, how will I know it was successful?

How long after RICA will my service be active?

What happens if I cannot get my documentation loaded?

If RICA fails, what message will the customer receive?

Will I be able to make voice calls on a Data package?

Will International Roaming be active on the SIM? If not, how can I get this activated?

How can I load Airtime?

Can customers port their Vodacom/MTN/Cell C number after activating the SIM?

Can customers choose their number when doing online RICA?

How do I change my service to a Contract?

For assistance regarding the Self RICA process, please email
telkomrica@telkom.co.za
.