Click here to download all the FAQs below
What is online RICA?
What is required from me to be able to RICA Online?
Will the website protect all the personal information I’m providing?
How will I know if my Self Rica has been successful?
How long does the online Rica process take?
What file types can I upload during the registration process
Will the online RICA registration consume my data?
If I RICA the sim, how will I know it was successful?
How long after RICA will my service be active?
What happen if I cannot get my documentation loaded?
If RICA – Fail – what message will the customer receive?
Will I be able to make voice calls on a Data package?
Will International Roaming be active on the sim? If not, how can I get this activated?
How can I load Airtime?
Customers would want to know if they can port their Vodacom/MTN/Cell c , after activating the sim.
Customers would want to know if they can choose their number when doing the online RICA.
How do I change my service to a Contract?
For assistance regarding the Self RICA process, please email telkomrica@telkom.co.za.